Effective Date: February 5th, 2025

General Policy

Crown Nine Studio (“CNS,” “Company,” “we,” “us,” or “our”) is committed to providing high-quality digital services, including web design, hosting, SEO, and marketing. Due to the nature of digital products and services, all sales are final, and refunds are granted only in specific circumstances as outlined below.

By purchasing any services from Crown Nine Studio, you agree to this Refund and Return Policy.

Refund Eligibility

Refunds are only available in the following situations:

  • Hosting Services:
    • Customers may cancel hosting services within 24 hours of payment for a full refund.
    • After 24 hours, no refunds will be provided.
  • Website Design Services:
    • Payments for website design services are non-refundable once work has commenced.
    • If the customer cancels before the project starts, a refund may be considered at the discretion of Crown Nine Studio, minus administrative fees.
  • SEO, Marketing, and Other Digital Services:
    • These services are non-refundable, as results depend on third-party platforms, algorithms, and market conditions beyond our control.
  • DMARC and Facebook Pixel Services:
    • No refunds will be provided if configuration does not fully resolve email deliverability issues or tracking problems, as these depend on third-party systems.

Non-Refundable Services

The following services and products are non-refundable under any circumstances:

  • Web design services once work has commenced.
  • Domain registrations, SSL certificates, and third-party software/licenses.
  • WordPress themes, plugins, or other digital assets purchased on behalf of the customer.
  • Custom coding, graphics, or content creation services.
  • Consultation fees or strategy sessions.
  • Any services delayed due to the customer’s failure to provide required content, access, or approvals.

Cancellations

  • Customers must submit cancellation requests in writing via email to support@crowninestudio.ca.
  • Refunds will not be provided for cancellations after work has begun or services have been rendered.
  • If a project is delayed due to lack of client communication, the customer may be subject to reactivation fees.

Chargebacks and Disputes

  • Filing a chargeback without first contacting Crown Nine Studio for resolution will result in immediate termination of services.
  • Customers who initiate a chargeback will forfeit rights to any work completed.
  • Crown Nine Studio reserves the right to pursue legal action for fraudulent chargebacks and recover any associated costs.

Service Modifications & Refunds

  • Crown Nine Studio reserves the right to modify or discontinue any service at any time.
  • If a service is discontinued before completion, customers may be eligible for a prorated refund.
  • Refunds are issued via the original payment method within 14 business days of approval.

Contact for Refund Requests

To request a refund, please contact:

Email: refunds@crowninestudio.ca
Website: www.crowninestudio.ca

Please include your name, invoice number, and reason for the refund request. We will review requests on a case-by-case basis.

Changes to This Policy

Crown Nine Studio reserves the right to update or modify this Refund and Return Policy at any time. Continued use of our services constitutes acceptance of the revised policy.

By purchasing services from Crown Nine Studio, you acknowledge and agree to the terms of this Refund and Return Policy.